Gyniverse Women's Hospital ("we," "us," or "the Hospital") is committed to protecting the privacy of our patients. This Privacy Policy outlines how we collect, process, and protect your information within our physical facility, our Hospital Management System (HMS), and our digital communication channels, including WhatsApp.
Data Collection and Storage
When you visit Gyniverse Women's Hospital for medical services, we collect and store the following information in our secure Odoo HMS:
- Demographic Data: Name, age, gender, and residential address.
- Contact Information: Mobile phone number and email address.
- Administrative Records: Appointment dates, visit history, and registration details.
- Financial Data: Billing information, invoices, and payment records for services rendered.
How We Use Your Data
We process your data through our HMS for the following purposes:
- Clinical Management: Maintaining accurate patient records and scheduling medical appointments.
- Financial Operations: Generating invoices, processing payments, and maintaining financial accounts.
- Digital Communication: Using your contact information to send appointment confirmations, payment receipts, and hospital updates via the WhatsApp Business API.
WhatsApp Integration and Patient Consent
We use the WhatsApp Business API to enhance patient experience by providing real-time updates.
- Consent: By providing your mobile number during registration, you consent to receive transactional notifications (invoices, appointment reminders) via WhatsApp.
- End-to-End Encryption: Messages sent via WhatsApp are encrypted by Meta. However, once information is received or initiated by our HMS, it is stored according to our internal security protocols.
- Control: You may opt-out of WhatsApp communications at any time by notifying our front desk.
Data Security and Third Parties
- Internal Access: Access to your data within the HMS is restricted to authorized hospital staff only.
- Service Providers: We use your data for WhatsApp delivery and solely to facilitate hospital operations. We do not sell or trade patient data to third-party marketing firms.
- Legal Compliance: We comply with the Indian Information Technology Act and the Digital Personal Data Protection (DPDP) Act regarding the storage and processing of personal identifiers.
Contact Information
For any queries regarding your data or to request the correction of your records, please contact:
Administrator, Gyniverse Women's Hospital.
Hospital Address: Newasa Phata, Opposite to Hotel Marwad, Ahilyanagar-Ch.Sambhajinagar Road.
Email: gyniversehospital@gmail.com